On Saturday I explained how my best friend Christina, who is currently heavily pregnant with twins, bought some baby formula from Tesco - only to find that it was 13 weeks out of date.
She was livid - it had been destined for her hospital bag and would have potentially been the twins' first feed.
She sent a complaint to Tesco on Friday night, and yesterday (Monday) they responded.
The Tesco customer service department apologised and they have offered to send her a £20 voucher.
Christina was quite pleased with this - she said it would buy two more packets of formula.
Personally I think she should have been offered at least £50 - or a hamper of baby goods. Nappies, formula ect is really expensive and she did explain she was having twins.
Thoughts?
Seems fair enough - a refund and goodwill gesture and quote prompt too considering the weekend. Probably more than she'd have got from an independent shop too as their margins are much tighter.
ReplyDeleteI'm easily bought and was delighted! xx
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