Saturday 1 June 2013

Let's test Tesco's customer service

Ever keen to take one for the team, my lovely best friend Christina has pledged to test out Tesco's customer service for me.

She's now heavily pregnant with twin girls, so yesterday she popped into Tesco and bought some first feed infant formula, which was destined for her bag to take to hospital when she has the babies.

But when she got it home she spotted that it was 13 weeks out of date. 13 WEEKS! And that could have potentially been the twins' first ever feed.

Emailing me last night, Christina said: "Might be joining your anti-supermarket crusade. That could have been the girls' first feed and it's stale!"

She's emailed Tesco's customer service people with a photograph of the sell by date on the packaging and a copy of the receipt. She's also contacted them through Twitter.

Let's see what Tesco say to that one....

1 comment:

  1. Nothing as yet! Got a reply tweet just telling me to take it back to the store and only had an auto-reply to the email, which included a picture of the product and the receipt.

    Out of interest, where would you go to buy formula if you did want to avoid supermarkets? Mothercare has a small selection, but not the brand I am using. xx

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